What are ostomy bag covers?

Ostomy bag covers are specially designed covers that fit over your ostomy pouch, helping to conceal and protect it.

Why should I use ostomy bag covers?

Ostomy bag covers can provide a number of benefits, including increased comfort, improved discretion, and protection from skin irritation.

What materials are the ostomy bag covers made of?

Our ostomy bag covers are made from a variety of high-quality materials, including 100% cotton, and flannette fabric. They are soft, comfortable, and designed to fit snugly over your ostomy pouch.

How Many Ostomy Covers Can I Buy at Once?

How Long Do You Take to Deliver a Customized Ostomy Cover?

All orders are typically given a week’s timeframe. However, your order’s delivery time depends on your province or state and place of residence.

How Can I Keep Track of My Order?

All purchases placed through our website are sent an email tracking number. Our customers may always follow the progress of their delivery by sending us their tracking number and receiving updates.

How Frequently Do You Restock the Collection?

Awesome Ostoschel strives to refill once a month. However, this depends on product availability.

Do you offer local pick up options?

Yes, we offer Local Pick Up for customers who live in the L9T postal code area. If you choose the Local Pick Up option at checkout, you can pick up your order at our designated location, which is the Shoppers Drug Mart on Nipissing Road. Once your order is ready, we will send you an email confirmation with the details of your order and pick up time. Please note that all orders must be paid for online prior to pick up. If you have any questions about our Local Pick Up option, feel free to contact us at customerservice@awesomeostoschels.ca.

Can I pay for my order at pick up?

Unfortunately, we do not currently offer payment at pick up. All orders must be paid for online prior to pick up.

How Do I Cancel My Order?

The procedure is similar to tracking the status of your purchase; send us your tracking ID and the reason for your cancellation. You will receive an email confirming your cancellation if your product has not yet shipped. You may always contact us to learn more about the cancellation, at the following email: customerservice@awesomeostoschels.ca or through the chat option, and we’ll be happy to assist you.

What if I have questions or concerns about my order?

We are always here to help! If you have any questions or concerns about your order, please don’t hesitate to contact us at customerservice@awesomeostoschels.ca. We are happy to answer any questions you may have and will do our best to resolve any issues in a timely and professional manner.